Frequently Asked Questions

HOW TO RENT

1) Register with us.
2) View our library of toys available.
4) Rental fee displayed (SGD5-12) is for a loan period of 3 weeks. Renewal/ extension is subject to approval by ToysTribe.
5) Overdue fees will be charged at $5 per day flat, for all items.
6) For damaged item or missing pieces, it will be assessed case-by-case and you will be liable to pay a compensation fee.

HOW DO I COLLECT/RETURN THE TOYS?

1) If you opt for self collection/return, location will be in Sengkang (Block 211C, Compassvale Lane, Singapore 543211)
2) If you opt for courier/delivery service, it starts from $6 per trip, depending on the size of the toy(s).

HOW TO CLEAN

1) Combine equal parts of vinegar and water to form cleaning solution.
2) Use the solution to clean your toys with a damp cloth.
3) Let it rest for 15 minutes.
4) Wipe off any remaining vinegar and water solution with a clean dry cloth.

CODE OF CONDUCT

As a Member of the group, you agree:
1) I will return the toy in a clean and sanitary condition.
2) I will treat the toy with care and respect as if it was my own toy.
3) I will notify of any damage or missing pieces that were lost during the time I rented the toy and understand that I might be charged a compensation fee to replace it.
4) I have the authority to enter into this agreement.

WHY DO WE CHARGE A RENTAL FEE?

ToysTribe is a not-for-profit initiative. Part of the proceeds collected will be used for expansion of the ToysTribe through purchases of new toys.

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